FAQ

Shipping & Delivery

How long will it take to get my order?

  • Faux floral arrangements are handmade and ship within 5–7 business days unless otherwise noted.

  • Print-on-demand items (like totes or mugs, if you order them) are made-to-order and may ship separately within 7–10 business days.

  • Digital downloads are delivered instantly to your email after checkout.

  • Do you ship internationally?

At this time, we only ship within the U.S.


Returns & Exchanges

Do you accept returns?

  • Faux floral arrangements: Due to the handmade nature of each design, all sales are final. If your order arrives damaged, please reach out within 7 days with photos so we can make it right.

  • Print-on-demand items: These are made-to-order, so we don’t accept returns unless the item arrives damaged or defective.

  • Digital products: Non-refundable (since they are instant access), but if you have trouble with your file, we’ll help you get it resolved.


Do your prices include tax?

Yes! All prices listed on our site already include California sales tax (10.25%). What you see is what you pay — no extra tax will be added at checkout.


Custom Orders

Can I request a custom arrangement?

Yes! We love creating one-of-a-kind pieces. Reach out through the contact form or at [your email]. Please allow extra time for design and production.


Gifting

Can I send an arrangement as a gift?

Absolutely. Every arrangement is carefully packaged, and we can include a handwritten note at no extra charge. Just add your message at checkout.


Multiple Packages

Why did my order come in more than one box?

Some items are shipped directly from our print partners (like totes or mugs), while others (like floral arrangements) are shipped from our studio. This allows us to offer more designs while keeping everything made-to-order and high quality.


Care Instructions

How do I care for my faux floral arrangement?

  • Keep out of direct sunlight to prevent fading.

  • Dust lightly with a soft cloth or duster.

  • Store carefully if not in use to preserve shape.